年底赶工出货季,最怕碰上不紧不慢不着急安排出货的客户。即使货物非定制可转卖,这样悬而未决占着库存也真是让人烦躁!怎么办?试试这几招:
利用时间节点
1话术1
距离我们的春节假期只剩xx天了,我司的休假时间是从x月x日一直到x月x日,如果您的订单不能在x月x日之前出货,就要一直等到x月x日才可以处理了。(可适当延长假期的时间)
“ 例句:As the Chinese New Year is coming, kindly take note that our factory and office will be on holiday from X to X. If your order can't be shipped out before XX, there is a waiting period until XX.”
2话术2
春节前是出货旺季,舱位很难订,很可能会爆舱,或者海运费暴涨。此外,船期如果安排在我司的春节假期期间,工人都放假了没法装货,一些问题也无法及时处理。请您尽早安排,留下充足的处理时间,以免发生本可避免的意外麻烦。
“ 例句:As strong peak season demand uses up all available capacity, ocean freight rates may be driven up to a very high level. On the other hand, our factory and office will be closed from X to X for the Chinese New Year. I'm sorry your order would not be processed during the holidays. It would be highly appreciated if you could arrange the shipment and get us notified ASAP to avoid unwanted inconvenience.”
动之以情
1话术1
大货做好都有xx(时间)了,您一直没安排发货,是不是有什么难处或考虑,不妨说出来我们商量解决?
“ 例句:I'm wondering if you've got any difficulties or worries in arranging shipment, as your order is ready since XX. Please don't hesitate to let me know. ”
2话术2
请您也体谅一下我们,您看您的货在我们仓库占了这么大一块地方,其他货物都没地方放啦,什么时候可以给您发过去呢?(附仓库照片)
“ 例句:Your goods take up too much rooms of our warehouse which cause great inconvenience. It would be greatly appreciated if you could arrange the shipment ASAP.”
“威胁论”(慎用)
1话术1
现在是生产旺季,仓库已满,再不出货的话我司要加收仓储费了。
“ 例句:Because we have run out of warehouse space during the peak season, please ship your order promptly to avoid a long-term storage fee of(多少钱/天).”
2话术2
由于仓库已满,如果因不及时出货导致包装挤压损坏,我司对此是不赔偿的。
“ 例句:Please arrange your shipment in time because the warehouse is running out of space, or we will not cover the cost of the extrusions and damages of packaging.”
3话术3
原材料一直在涨价(可附上一些实锤),您这批货一直没发,老板都想要把它卖个更好的价格啦!如果您在xx(多长时间)还是不安排发货的话,我们不得不调高产品价格了。
“ 例句:The raw materials price is increasing day by day while your goods are still in our warehouse. My boss even wants to sell them to other importers for a better price. So please arrange the shipment before XX, or we'll be very sorry for raising the price.”
4话术4
现在是生产旺季,仓库已满,老板说如果货已经做好xx(多长时间)客户还不安排发货的,那就把您不急需的产品先处理掉,卖给急需的客人了。等您要货的时候我们再给您生产,将会排期在x月x日(比较久)之后了。
(注:这是下策中的下策,这一办法适合于非定制产品,并确实不难找到下家,否则真的一拍两散,双方都受损。或者如果最初的合同中有这样的限期约定是最好的了,理直气壮!)
“ 例句:I'm sorry to tell you if your order can not be shipped out before XX, we have to sell it to those who are badly in need to alleviate our capital pressure. Of course we'll reproduce your order in your need, but the production schedule will be after XX.”
另外很有效的一点提示是,如果比较着急出货,可以直接打电话给客户,比发邮件要高效多了。